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Frequently asked questions
Find answers to common questions about needle felting, our kits and your order.
I totally get it — sometimes you just have a quick question before placing an order, starting a new project, or booking a workshop spot. That’s why I’ve gathered the most common questions and answers below.
Simply click on a topic in the drop-down menu to reveal the answer. If you can’t find what you’re looking for, or you’d like to double-check something, feel free to message me — I’m happy to help.
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Orders & Shipping
- What is the delivery time for my order?
Most orders are shipped within 1-2 business days. For custom or special orders, the delivery time may be slightly longer, but I will always keep you updated! - Help, I’ve already placed my order but want to add something!
No worries! Just send me an email or a message, and we can add the item to your order. - Can I return my order?
Of course! If you're not happy with your purchase, you can return it within 14 days. Just send me an email, and I’ll help you with the return process.
Products & Materials
- What’s included in a starter kit?
My starter kits include everything you need: the right wool, needles, clear instructions, and a handy foam mat to work on. Everything comes beautifully packaged, making it perfect for gifting too! - What types of wool do you use?
I primarily use Corriedale wool, which is great for both beginners and more advanced felters. The fibers are easy to work with, and the colors are beautiful—my favorite is 'Tadpole green'! - Are your products suitable for children?
Yes, but I recommend working with an adult, especially for younger children, as the needles are sharp. Felting together is a fun activity for all ages!
Workshops & Custom Orders
- Do you offer workshops?
Yes! Check this page for the latest information on upcoming workshops. - Do you take commissions?
Yes, I do! Currently, there’s a wait time of a few weeks. Email me at manon@thewoolfamily.com with your ideas, and we’ll discuss what’s possible. - I saw something on social media, but it’s not in your shop. Can I order it?
Some social media posts feature commission work, which I usually only make once. However, I’d love to work with you to create something similar and tailor it to your preferences! - Do you offer workshops on location?
Yes! I offer workshops for groups of 4 or more people at your home or in a studio space in Hilversum. Contact me via email to discuss prices and options. - Do you offer online workshops?
Not yet, but I plan to start offering online workshops in 2025. Keep an eye on my website and social media for updates!
B2B Business Orders
- Can I place a B2B order?
Absolutely! Contact me via email for terms and a special B2B price list. - How can I stay updated on new products and workshops?
You can sign up for my newsletter and follow me on social media to get the latest updates on new products, workshops, and special offers!
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