It can always happen that something doesn’t go as planned. We recommend that you first report any complaints to us by emailing manon@thewoolfamily.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

For consumers in the EU, it is also possible to submit complaints through the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to file your complaint through the European Union platform.