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Company details
The Wool Family
H. Kamerlingh Onnesweg 3A
1402 EA Bussum
The Netherlands
Chamber of Commerce: 89149009
VAT number: NL004696418B61
Warranty
We care about our products and do our best to deliver them to you in perfect condition. However, it may occasionally happen that an order is damaged during transport or that another issue occurs which entitles you to a warranty claim.
Under European law, we are liable for any lack of conformity that becomes apparent within two years after delivery of the goods. You may also have additional rights under Dutch law.
If you discover or reasonably should have discovered a defect in the product, we kindly ask you to contact us within a reasonable period of time. A period of up to two months will in any case be considered reasonable.
If you contact us in time, we will ensure a free repair or replacement of the product.
Complaints
It is always possible that something does not go exactly as planned. We recommend that you first submit your complaint directly to us by email:
If this does not lead to a solution, you may submit your dispute for mediation via WebwinkelKeur:
https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil
For consumers within the EU, it is also possible to submit complaints via the European Commission’s ODR platform:
If your complaint is not yet being handled elsewhere, you are free to submit your complaint through this platform.
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